Section 75 vs Chargeback: How to Get Money Back When the Shop Won’t Pay
Retailer won't refund you? Learn the difference between Section 75 and Chargeback, and how to claim money back directly from your bank.
Consumer Rights
Faulty goods? Poor service? Refused a refund? We explain exactly what you are entitled to under the Consumer Rights Act 2015 and how to get your money back—without the jargon.
My Parcel Was Lost or Stolen: Who is Actually Responsible?
Ordered online but the parcel never arrived? Learn why the retailer is liable (not the courier) and how to get a full refund under the Consumer Rights Act.
The Label Says £5 but Scans at £50. Do They Have to Honour It? (2025)
Found an item with the wrong price on the shelf? Discover if shops legally have to honour pricing mistakes or "glitches" in the UK.
Refused a Refund? Your 3-Step Action Plan (UK Consumer Rights)
Shop refused your return? Learn your rights under the Consumer Rights Act 2015. Discover when you are entitled to a full refund, even without a receipt.