Warranty Expired? The “6-Year Rule” Shops Don’t Want You to Know
Shop says your warranty is over after 1 year? Wrong. Under the Consumer Rights Act, goods can be covered for up to 6 years. Here is how to claim.
Consumer Rights
Faulty goods? Poor service? Refused a refund? We explain exactly what you are entitled to under the Consumer Rights Act 2015 and how to get your money back—without the jargon.
Can I Return Sale Items? The “No Refunds” Myth Explained
Shop told you "No Refunds on Sale Items"? Find out if that is legal. Your rights to return discounted goods in-store vs online explained.
Hotel Refund Rights: Can I Get Money Back on a “Non-Refundable” Booking?
Hotel refused your refund? Learn your rights for non-refundable bookings, cancellations, and dirty rooms under UK consumer law.
Section 75 vs Chargeback: How to Get Money Back When the Shop Won’t Pay
Retailer won't refund you? Learn the difference between Section 75 and Chargeback, and how to claim money back directly from your bank.
My Parcel Was Lost or Stolen: Who is Actually Responsible?
Ordered online but the parcel never arrived? Learn why the retailer is liable (not the courier) and how to get a full refund under the Consumer Rights Act.
The Label Says £5 but Scans at £50. Do They Have to Honour It? (2025)
Found an item with the wrong price on the shelf? Discover if shops legally have to honour pricing mistakes or "glitches" in the UK.