My Parcel Was Lost or Stolen: Who is Actually Responsible?
Ordered online but the parcel never arrived? Learn why the retailer is liable (not the courier) and how to get a full refund under the Consumer Rights Act.
Consumer Rights
Faulty goods? Poor service? Refused a refund? We explain exactly what you are entitled to under the Consumer Rights Act 2015 and how to get your money back—without the jargon.
The Label Says £5 but Scans at £50. Do They Have to Honour It? (2025)
Found an item with the wrong price on the shelf? Discover if shops legally have to honour pricing mistakes or "glitches" in the UK.
Refused a Refund? Your 3-Step Action Plan (UK Consumer Rights)
Shop refused your return? Learn your rights under the Consumer Rights Act 2015. Discover when you are entitled to a full refund, even without a receipt.