Refused a Refund? Your 3-Step Action Plan (UK Consumer Rights)

Shop refused your return? Learn your rights under the Consumer Rights Act 2015. Discover when you are entitled to a full refund, even without a receipt.
Faulty goods? Poor service? Refused a refund? We explain exactly what you are entitled to under the Consumer Rights Act 2015 and how to get your money back—without the jargon.

Shop refused your return? Learn your rights under the Consumer Rights Act 2015. Discover when you are entitled to a full refund, even without a receipt.