Bad Haircut? Bodged Repairs? When You Don’t Have to Pay
Mechanic didn't fix it? Builder walked off the job? Under the Consumer Rights Act, you don't have to pay for 'poor service'. Here is how to complain.
Consumer Rights
Faulty goods? Poor service? Refused a refund? We explain exactly what you are entitled to under the Consumer Rights Act 2015 and how to get your money back—without the jargon.
Train Late? How to Claim Cash Back (The “Delay Repay” Rules)
Train delayed by 15 minutes? You could be owed cash. Learn the 'Delay Repay' rules and how to claim a full refund for cancelled or late trains.
Help! I Forgot to Cancel a Free Trial (And Can’t Stop the Payments)
Company refusing to cancel your subscription? Bank saying "we can't stop it"? They are wrong. Learn your rights to cancel a Continuous Payment Authority (CPA).
Warranty Expired? The “6-Year Rule” Shops Don’t Want You to Know
Shop says your warranty is over after 1 year? Wrong. Under the Consumer Rights Act, goods can be covered for up to 6 years. Here is how to claim.
Can I Return Sale Items? The “No Refunds” Myth Explained
Shop told you "No Refunds on Sale Items"? Find out if that is legal. Your rights to return discounted goods in-store vs online explained.
Hotel Refund Rights: Can I Get Money Back on a “Non-Refundable” Booking?
Hotel refused your refund? Learn your rights for non-refundable bookings, cancellations, and dirty rooms under UK consumer law.