My Parcel Was Lost or Stolen: Who is Actually Responsible?

Ordered online but the parcel never arrived? Learn why the retailer is liable (not the courier) and how to get a full refund under the Consumer Rights Act.
Simple, practical guides to help you stand up for yourself. No jargon, just clear answers to your everyday legal questions.

Ordered online but the parcel never arrived? Learn why the retailer is liable (not the courier) and how to get a full refund under the Consumer Rights Act.

Confused by your payslip? We explain Gross vs Net pay, decode your Tax Code (like 1257L), and check if you are paying too much tax.

Landlord asking for more rent? Learn when they can legally increase it, what a 'Section 13' notice is, and how to challenge an unfair rise in the UK.

Boss changed your rota without asking? Learn the law on shift changes, what counts as 'reasonable notice' in the UK, and if you can legally refuse.

Stuck in a 12-month gym contract? Discover the legal reasons you can cancel early without paying a fee, from injury to moving house.

Landlord turning up unannounced? Learn your rights to 'quiet enjoyment' and when you can legally refuse entry in the UK.