Claim Your Cash.
How much compensation am I owed?
Most UK train operators run on the same Delay Repay compensation tiers, though the exact amount depends on your ticket type and how late you arrived:
- 15–29 minutes delayed – 25% of your single fare
- 30–59 minutes delayed – 50% of your single fare
- 60 minutes or more – full refund of your single fare
- 2 hours or more – full refund of your return fare
A handful of operators — including Eurostar and Grand Central — run slightly different schemes, so always check the exact figure your calculator result gives you rather than relying on these general tiers alone.
How does Delay Repay work?
Delay Repay is a no-fault compensation scheme. That means you can claim whether the delay was caused by a signal fault, staff shortage, bad weather, or anything else — the reason doesn’t affect your right to claim, only the length of the delay does.
Your delay is measured against either the normal timetable, or an amended timetable if one was published in advance (for example, during planned engineering works).
What’s the claim deadline?
You have 28 days from the date of your delayed journey to submit a claim. This applies whether you claim online or by post — if you’re posting a form, send it well before the deadline as it needs to arrive in time, not just be postmarked.
Miss the 28-day window and you lose the right to claim, so it’s worth doing it as soon as you can after a delayed journey.
What’s changing with Delay Repay in 2026?
Rail compensation is currently being reformed as part of the shift to Great British Railways (GBR), so it’s worth knowing what’s changing:
- One system, not fourteen. Delay Repay claims are being merged from the current patchwork of 14 separate train company systems into a single, unified process.
- Claim from wherever you bought your ticket. Once the new system rolls out, you’ll be able to claim directly through third-party retailers like Trainline, not just the operator that caused the delay.
- Unused ticket refunds are separate — and stricter. From 1 April 2026, if you don’t travel at all, you can only get a refund on certain unused tickets up until 23:59 the day before they become valid. This is different from Delay Repay, which is for journeys you did travel on but arrived late.
A firm launch date for the unified system hasn’t been confirmed yet, so for now you’ll still need to claim through your specific operator — that’s exactly what this tool helps you identify.
Frequently Asked Questions
Yes — Delay Repay is for journeys you completed but arrived late on. If you decided not to travel at all because your train was delayed by 60 minutes or more or cancelled, you’d claim a refund instead, not Delay Repay.
Yes. If your train is delayed by 60 minutes or more, or cancelled, and you decide not to travel as a result, you can claim a refund on your unused ticket from whoever you bought it from.
Once you know how much you’re owed, you submit the claim directly through your train operator’s website (or by post, using their downloadable form). Some operators let you register a ticket in advance to speed up future claims.
This varies by operator, but most pay out within a few weeks once a claim is approved.
Not for now — you currently claim from the operator that caused the delay, regardless of who sold you the ticket. That’s set to change once the unified GBR system launches.
This calculator provides an estimate based on publicly available Delay Repay compensation policies. Actual compensation is determined by the train operator’s own Passenger’s Charter and may vary. This is not legal or financial advice.